FAQ

The questions every owner-operator asks first.

How billing and subscription work, how the AI dispatcher books loads and sets rates, how detention claims get filed, and the “how this works” basics for day one. If you still have a question after this page, we are one click away.

Billing

Billing & subscription.

AI dispatch

How the dispatcher books & rates loads.

Detention

How detention claims get filed.

Basics

How this works, day one.

Still not sure? Reach out and we'll get back.

Want the short list from the marketing page? See the FAQ on the home page.

The questions every owner-operator asks first.

Billing & subscription.

How does billing work?

What does the Dispatcher tier include?

When does the Owner-Operator Pro tier trigger a demo call?

Is there a free trial — and do I need a card?

Why are there no per-load fees?

How the dispatcher books & rates loads.

How often does the agent poll the boards?

How does the agent score a load against my truck?

What are the floor and target rates?

How does the agent close a broker call?

What happens if a broker calls my phone directly?

How detention claims get filed.

How do I set my detention-claim threshold?

How does the live timer work?

What happens when accumulated wait time crosses my threshold?

Where do I see a claim in progress?

How this works, day one.

What is an MC number and where do I enter it?

How does ELD integration work?

What equipment can I onboard?

Will it run while I am driving?

What does the agent NOT do?